Office Support

I have 14 years experience in Office Support across the following industries and roles:

Industries:
  • Advertising & Media
  • Automotive
  • Banking & Financial Services
  • Document Management, Storage & Solutions
  • Education
  • Engineering
  • Government
  • Health, Medical & Pharmaceutical
  • HR, Recruitment & Training
  • Manufacturing & Industrial
  • Mining & Resources
  • Telecommunications

Administration Assistant

I have worked as an Administration Assistant for Hudson Global Resources.

Duties:
  • Rebranded booklets, handouts, and door signs
  • Reformated documents in Microsoft Word; changed page setups, imported and manipulated styles, edited headers and footers, corrected section and page breaks, ensured a consistent layout
Link:

Analyst Reporter

I have worked as an Analyst Reporter for Suncorp for four months.

Duties:
  • Administered referrer accounts with Lotus Notes R5
  • Imported daily referral data to a Microsoft Access database for reporting
  • Analysed reporting requirements and created reports for managers
  • Provided systems and accounts support to referrers by telephone and e-mail
  • Programmed in VBA and SQL including dynamic queries; automation with Microsoft Outlook (e-mail creation); special variable row and column Microsoft Access reports
  • Created and updated operation manuals
Link:

Assistant Team Leader

I have worked as an Assistant Team Leader for Telstra and their TAG DC Project (Telstra Address Guide Data Capture). This role involved training and guiding staff with procedures, and managing team work flow.

See TAG DC Operator.

Contract Verification Specialist

I have been a Contract Verification Specialist for Sensis for more than one year. The purpose of this role was to quality check advertising contracts after sales and before keying.

Duties:
  • Learned in-house computer systems: WITOL, Crystal, Siebel, POST, Enterprise, FLOW
  • Learned about all the Yellow print and online products on offer
  • Learned the large and complex Rules and Regulations associated with all the products
  • Quality checked and filed contracts, artwork, and other paperwork
  • Developed an understanding of the overall production process
  • Phoned and emailed sales consultants to resolve queries
  • Scanned and verified (OCR) contracts, artwork, and other paperwork
  • Investigated and reported errors made from other areas in production
Link:

Data Entry Operator

I have worked as a Data Entry Operator for four years.

Companies:
  • A1 Data Services
  • BHP Billiton
  • Citistreet Sunsuper
  • Douglas Heck & Burrell
  • Fowles Auction Group
  • Greenslopes Private Hospital
  • John Deere Ltd
  • NS Komatsu
  • Q-Build
  • Q-Comp
  • Recall Total Information Management
  • Security Mailing Services
  • Union Switch & Signal
Skills:
  • Data Entry:
    • 12,000 ks/hr numeric
    • 10,000 ks/hr alpha-numeric
    • 98%+ accuracy
  • Word Processing:
    • 60+ WPM
    • 97% accuracy
  • Software:
    • Microsoft Access and Excel
    • IMAS (Q-Build / Government Site Assessment)
    • LightSpeed (Douglas Heck & Burrell / Financial)
    • Chris21 (Greenslopes Private Hospital / Medical Payroll)
    • SAP (Fowles Auction Group / Automotive)
Experience:
  • Data Entry of:
    • Engineering Documents
    • Site Assessments
    • Superannunation
    • Timesheets
    • Vehicle Registrations & Assessments
    • Warranty Claims
  • Processed, sorted and filed:
    • Delivery orders
    • Invoices
    • Purchase orders
    • Sales completion orders
    • Timesheets
Achievements:
  • Achieved indexing (data entry) of more than 500,000 files for a single major client (Recall Total Information Management)
  • Achieved a data entry speed of 20,000 ks/hr (A1 Data Services)
  • Verified on average 10,000 documents per week (Security Mailing Services)
Links:

Help Desk Operator

I have worked as a Help Desk Operator for Telstra and their Customer Care Centre for three months.

Duties:
  • Learned and adhered to support procedures
  • Supported internet services to state schools in Queensland and South Australia
  • Identified and solved computer and internet related issues, forwarded calls to specialists where necessary
  • Guided callers through computer hardware setup, web browser configuration, internet service administration
Link:

Microsoft Access Developer

I have worked as a Microsoft Access Developer for four years.

Companies:
  • BHP Billiton
  • Douglas Mawson Institute of Technology
  • Fowles Auction Group
  • Suncorp
  • Union Switch & Signal
Skills:
  • Programming:
    • ADO, LDAP/Active Directory, ODBC, HTML DOM
    • Microsoft VBA (Visual Basic for Applications) and Automation1
    • Microsoft Windows API
  • Database:
    • Relational database design
    • Import and export of data
  • SQL Queries:
    • SQL and T-SQL queries
    • Dynamic queries (through programming)
    • Complex linked queries and sub-queries
    • Conditional queries
Experience:
  • Requirements & Specifications:
    • Discussed requirements with stakeholders
    • Translated requirements into specifications
  • Design & Development:
    • Designed from specifications
    • Developed an intuitive front-end
    • Developed a comprehensive back-end
    • Reported progress to management
    • Demonstrated the product to management
  • Testing & Training:
    • Arranged user acceptance testing
    • Tested the product for the unexpected
    • Tested the product for mobility and stability
    • Trained staff in groups and individually
  • Documentation:
    • Prepared user and maintenance guides
  • Support:
    • Supported the product after handover
    • Discussed technical information with the handover support
Links:

1 Microsoft Automation is the interaction of software applications. It allows any installed software application to control and transfer data with another. For instance, Microsoft Access can control and transfer data with Microsoft Outlook.

Project Leader

I have worked as a Project Leader for Recall Total Information Management and their offsite projects. The purpose of this role was to index the clients' documents on their premises and transport their documents to our operations for management and storage. This role involved liasing with clients, managing staff and work flow, and coordinating transport and project operations.

Link:

TAG DC Operator

I have been a TAG DC Operator for Telstra and their TAG DC Project (Telstra Address Guide Data Capture) for almost three years. The purpose of this project was to verify and update Telstra's cable plant and address records Australia-wide. This role involved calling Telstra's customers and confirming the address details for the telephone service up to the level and unit number. Today, this information is used by Taxi and emergency services.

Duties:
  • Learned in-house computer systems: AXIS, NPAMS, CPR
  • Researched by use of computer systems and phone calls to customers
  • Adhered to and maintained a book of processing procedures
  • Discussed issues and contributed to new procedures
  • Worked in teams to deadlines and with minimal supervision
  • Trained and guided staff with procedures (Assistant Team Leader)
  • Managed team work flow (Assistant Team Leader)
Link: