George Wigan
Brisbane, Australia
Objective

To gain a position in Administration or Information Technology that involves working with data or information systems, with the opportunity to further develop my existing computer skills and learn new computer skills.

Summary

Four years as Data Entry Operator with experience in leadership roles, learning new software and systems, alpha and numeric data entry, and training other staff with many companies including Telstra and Recall Total Information Management.

Four years as Microsoft Access Developer with experience in analysing requirements, creating specifications, design and development, testing and training of database and software with several companies including Suncorp and BHP Billiton.

Employment History
Greenslopes Private Hospital
May 2009
Greenslopes, Queensland
Data Entry Operator
Duties
  • Coded and keyed timesheets into the payroll system Chris21
  • Separated and sorted timesheets
(Hudson Global Resources)
Greenslopes Private Hospital
March 2009
Greenslopes, Queensland
Data Entry Operator
Duties
  • Keyed timesheets into the payroll system Chris21
  • Separated and sorted timesheets
(Hudson Global Resources)
Hudson Global Resources
March 2009
Brisbane, Queensland
Administration Assistant
Duties
  • Rebranded booklets, handouts, and door signs
  • Reformated documents in Microsoft Word; changed page setups, imported and manipulated styles, edited headers and footers, corrected section and page breaks, ensured a consistent layout
(Hudson Global Resources)
Sensis
January 2008 - February 2009
Brisbane, Queensland
Contract Verification Specialist
Duties
  • Learned in-house computer systems: WITOL, Crystal, Siebel, POST, Enterprise, FLOW
  • Learned about all the Yellow print and online products on offer
  • Learned the large and complex Rules and Regulations associated with all the products
  • Quality checked and filed contracts, artwork, and other paperwork
  • Developed an understanding of the overall production process
  • Phoned and emailed sales consultants to resolve queries
  • Scanned and verified (OCR) contracts, artwork, and other paperwork
  • Investigated and reported errors made from other areas in production
Achievements
  • Achieved greater than 100% to target in productivity
(Hudson Global Resources)
Self-Employed
August 2006 - October 2007
Brisbane, Queensland
Software Developer
Duties
  • Designed and developed multimedia software with Microsoft Visual C++ 2005, .NET Framework 2.0, and DirectShow
  • Researched audio and video CODECs and incorporated them into software
Recall Total Information Management
December 2004 - April 2006
Geebung, Queensland
Project Leader & Data Entry Operator
Duties
  • Liaised with clients, managed staff and work flow, coordinated transport and project operations for offsite projects (Project Leader)
  • Keyed a variety of data for many clients including financial, medical, legal
  • Adhered to and maintained a book of processing procedures
  • Trained and guided staff with processing procedures
  • Processed purchase and delivery orders
  • Operated a pallet jack
Achievements
  • Achieved indexing (data entry) of more than 500,000 files for a single major client
(Adecco)
BHP Billiton
September 2003 - June 2005
Brisbane, Queensland
Microsoft Access Developer
Duties
  • Discussed database requirements with stakeholders
  • Created database specifications from database requirements
  • Designed and developed two new Microsoft Access database applications; one ERM (Enterprise Resource Management) type and one Six Sigma training database
  • Programmed in VBA and SQL/T-SQL including dynamic queries; automation with Internet Explorer, Outlook and Excel; ADO and LDAP/Active Directory
  • Tested the database applications and trained users
  • Created user guides as requested
  • Created Microsoft Excel spreadsheet forms for distribution and collection of information
  • Worked to deadlines and without supervision
(Hudson Global Resources)
BHP Billiton
August 2003
Brisbane, Queensland
Data Entry Operator
Duties
  • Keyed conference schedules into Microsoft Excel spreadsheets
  • Prepared conference gear and mail-outs; address labels with Microsoft Word mail merge
  • Keyed employee data into a master Microsoft Excel spreadsheet
(Hudson Global Resources)
Douglas Mawson Institute of Technology
November 2002 - February 2003
Toowong, Queensland
Microsoft Access Developer
Duties
  • Applied relational database design to the existing student enrolement and invoicing database
  • Created and modified forms and reports as requested
  • Created new data entry and reporting functionality as requested
  • Programmed in VBA and SQL for reports, forms, queries
  • Communicated technical support and Microsoft Access and VBA knowledge to IT staff in South Australia
  • Installed and configured Microsoft Networking, File & Printer Sharing, Internet Connection Sharing
  • Solved computer and network issues both software and hardware as requested
(Team Recruitment)
Citistreet Sunsuper
July - October 2002
Milton, Queensland
Data Entry Operator
Duties
  • Learned in-house software and processing procedures
  • Processed superannuation contribution, member, and business details
  • Attended regular meetings to provide feedback and note new procedures
  • Worked in teams to deadlines and with minimal supervision
(Kelly Services)
Suncorp Metway Ltd
February - May 2002
Brisbane, Queensland
Analyst Reporter
Duties
  • Administered referrer accounts with Lotus Notes R5
  • Imported daily referral data to a Microsoft Access database for reporting
  • Analysed reporting requirements and created reports for managers
  • Provided systems and accounts support to referrers by telephone and e-mail
  • Programmed in VBA and SQL including dynamic queries; automation with Microsoft Outlook (e-mail creation); special variable row and column Microsoft Access reports
  • Created and updated operation manuals
(Hudson Global Resources)
Suncorp Metway Ltd
June 2001 - January 2002
Brisbane, Queensland
Microsoft Access Developer
Duties
  • Analysed business requirements document and created database specifications
  • Designed and developed a new Microsoft Access database and reporting application
  • Programmed in VBA and SQL/T-SQL including dynamic queries; automation with Excel; optimised connections to IBM DB2 data sources
  • Created and modified reports as requested
  • Tested the database application and trained users
  • Created a user guide as requested
  • Checked data quality at all stages
  • Worked to deadlines and without supervision
(Hudson Global Resources)
Fowles Auction Group
May 2001
Eagle Farm, Queensland
Microsoft Access Developer
Duties
  • Created and modified reports and forms as requested
  • Programmed in VBA and SQL for reports, queries, forms
  • Worked without supervision
(Team Recruitment)
Q-Build
March - May 2001
Upper Mt Gravatt, Queensland
Data Entry Operator
Duties
  • Learned IMAS software and processing procedures
  • Keyed site assessment data
  • Generated reports with IMAS, manipulated digital images, and printed reports with Microsoft Word
  • Filed site assessment paperwork
  • Worked in a team to deadlines and without supervision
(Kelly Services)
John Deere Ltd
January 2001
Creastmead, Queensland
Data Entry Operator
Duties
  • Learned processing procedures quickly
  • Keyed warranty claims and sorted mail
  • Worked in a team to deadlines and without supervision
(Team Recruitment)
Q-Comp
November 2000
Brisbane, Queensland
Data Entry Operator
Duties
  • Keyed data into Microsoft Excel spreadsheets and generated charts
  • Merged data and charts into Microsoft Word documents
  • Modified layouts of Microsoft Word documents
  • Verified data for accuracy at each stage
  • Created Microsoft Access forms for data entry and query
  • Worked in a team to a deadline and without supervision
(Adecco)
Fowles Auction Group
May - September 2000
Eagle Farm, Queensland
Microsoft Access Developer & Data Entry Operator
Duties
  • Created new reports and forms as requested
  • Improved existing reports and queries for more detail and accuracy
  • Programmed in VBA and SQL for reports, queries, forms
  • Learned SAP software and processing procedures
  • Keyed vehicle registration and assessment details
  • Worked in a team to deadlines and with minimal supervision
(Team Recruitment)
Telstra Customer Care Centre
February - April 2000
Brisbane, Queensland
Help Desk Operator
Duties
  • Learned and adhered to support procedures
  • Supported internet services to state schools in Queensland and South Australia
  • Identified and solved computer and internet related issues, forwarded calls to specialists where necessary
  • Guided callers through computer hardware setup, web browser configuration, internet service administration
(Kelly Services)
NS Komatsu
January - February 2000
Sherwood, Queensland
Data Entry Operator
Duties
  • Learned specialised computer systems and processing procedures
  • Processed and filed invoices, purchase orders, and sales completion orders
  • Worked in a team to deadlines and without supervision
(Team Recruitment)
Douglas Heck & Burrell
December 1999
Brisbane, Queensland
Data Entry Operator
Duties
  • Learned LightSpeed software and processing procedures
  • Keyed shareholder information and cheque details
  • Worked in a team to deadlines and with minimal supervision
(Team Recruitment)
Telstra TAG DC Project
January 1997 - October 1999
Fortitude Valley, Queensland
Assistant Team Leader & TAG DC Operator
Duties
  • Learned in-house computer systems: AXIS, NPAMS, CPR
  • Researched by use of computer systems and phone calls to customers
  • Adhered to and maintained a book of processing procedures
  • Discussed issues and contributed to new procedures
  • Worked in teams to deadlines and with minimal supervision
  • Trained and guided staff with procedures (Assistant Team Leader)
  • Managed team work flow (Assistant Team Leader)
(Julia Ross Personnel)
Union Switch & Signal
November 1996 - January 1997
Stafford, Queensland
Microsoft Access Developer & Data Entry Operator
Duties
  • Applied relational database design to the existing database
  • Programmed in VBA and SQL for queries and forms
  • Created new queries to maintain data quality
  • Added new fields to hold new information
  • Created new forms for data entry and query
  • Keyed details of engineering documents into the database
(Quinn & Associates)
A1 Data Services
December 1995 - July 1996
Bowen Hills, Queensland
Data Entry Operator
Duties
  • Learned a specialised computer system and processing procedures
  • Keyed names, addresses, surveys, account numbers
  • Worked in teams and with minimal supervision
Achievements
  • Achieved a data entry speed of 20,000 ks/hr
Security Mailing Services
October - November 1995
Geebung, Queensland
Data Entry Operator
Duties
  • Learned specialised software and processing procedures
  • Keyed names, addresses, surveys, account numbers
  • Worked in teams and with minimal supervision
Achievements
  • Verified on average 10,000 documents per week
(Company Solutions)
Education
Spherion Education
October 1998 - May 2003
Brisbane, Queensland
CERTIFICATE IV IN MICROCOMPUTER TECHNOLOGY
TAFE
January 1994 - December 1996
Southbank, Queensland
ASSOCIATE DIPLOMA OF INFORMATION TECHNOLOGY
Referees

Several referees are available on request.